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ump1's avatar
ump1
Joining in
2 years ago
Solved

CUSTOMER COMPLAINTS IGNORED BY VM eg C O407231623 DATED JULY2023

LATEST FARCE TO ADD £9.60 TO MY BILL FOR A CALL MADE TO THE 0345 NUMBER AT THE REQUEST OF VM TO INSTALL 360BOX  FREE OF ALL CHARGES.. Mod team Please look at this and see how many errors have been m...
  • Kath_P's avatar
    Kath_P
    2 years ago

    Hi ump1, 

    Thanks for taking the time to stick with me via private message. 

    I'm glad I was able to get things sorted and the bill amended for you. 

    Please keep us posted on if you have any further issues. 

    Many thanks, 

Kath_P's avatar
Kath_P
Icon for Forum Team rankForum Team
2 years ago

Hi ump1, 

Thanks for taking the time to stick with me via private message. 

I'm glad I was able to get things sorted and the bill amended for you. 

Please keep us posted on if you have any further issues. 

Many thanks, 

  • ump1's avatar
    ump1
    Joining in
    2 years ago

    HI Kath

    I thought we had settled the extra £9.60 .Your billing dept has added on to the next bill.Bill should be £37.00 for December.They took £46.60 on 27.12.23. by direct debit. Please sort it out.

    Ump1

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      2 years ago

      Sorry to hear this issue is ongoing  ump1 To best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. I'll be in touch soon
      Thanks,