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Bundles

Tolley1980
Joining in

on ‎13-06-2024 11:40

Hi I’m a new customer and I didn’t get the speaker or £200 bill credit when I signed up but its advertised on the website. I only started with you on Tuesday and the engineer is here now connecting it up

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3 REPLIES 3

Ernie_C
Very Insightful Person
Very Insightful Person

on ‎13-06-2024 13:25

When did you order your bundle?

Was the deal being offered at the time (or something different)?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Cardiffman282
Trouble shooter

on ‎13-06-2024 15:25

Don't forget your 14 day cooling off period you could use as leverage here if it's not volunteered to you before then by the VM forum team. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here
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David_Bn
Forum Team
Forum Team

on ‎13-06-2024 17:56

Thanks for reaching out to us @Tolley1980, and hope you're enjoying our services!

We would have to advise that any gifts or credit offering would need to be agreed during the sales process and cannot be offered after the services have been installed.

Does your contract or even pre-contract agreement itemise any additional incentive to join our services?

Thanks,

David_Bn

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