Broadband package renewal email

[Elsee]

We had this, got a call and were offered a deal.  We rejected it.  (had the pre contract info, Ts &Cs and decided against it) An hour or so later we had another call and we repeated that we wanted to stay with our current package and then received pre contract docs that included Sky Sports (?) super fast broadband etc.  NOTHING LIKE our current package!!!.  Will be contacting Ofcom, the call was taped and I said No at least 4 times when asked if I was the account holder (I was but am not now)

[Ilyas_Y]

Hey @Elsee Thanks for reaching out to us. 👋🏼

So sorry to hear about the issues with the call you have had.
I will look in to this and see what has happened.

I will send a private message to further assist.

Kind regards,
Ilyas.

[Ilyas_Y · Accepted solution]

Thanks for speaking with us today @Elsee 👋🏼

I'm glad we have been able to confirm the information in relation to your services.
And have stated everything to the finer details as well.

So that all communication is clear, if you do have any issues - reach out to us and we'll assist where we can.

Kind regards,
Ilyas.