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Broadband Contract ended in August 2023, will there be a problem to terminate?

scarletp
Superfast

Hello,

I wish to terminate my Virgin Media broadband and phone rental and understand I do this by ringing up.  

My latest 18mth contract started 7th February 2022 so I work out I was out of contract in August 2023 but so far I cannot find this in black and white online.  Am I correct thinking that all is therefore in order for me to ring and give notice?  I am concerned that things will not be straightforward.

Grateful for thoughts/advice

 

14 REPLIES 14

Ah, this is very sad to hear that we've not been able to offer a suitable deal for you this time @scarletp 

We have really appreciated all your time with us and wish you all the best with your new provided and hope we see you again with us soon in the future. 
 

Here to help 🙂
Virgin Media Forums Agent
Carley

Ha ha!

To be honest, I have not even enquired about another deal, it's too stressful for me. Seems easier to go elsewhere rather than feel as if I am begging.  It's a shame long standing customers lose out but I accept that's how it is.

scarletp

 

Hi @scarletp 

Our Retentions team on 0345 454 1111 will be more than happy to go trough any suitable offers with you to best meet your needs and budget 😊

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


This is new to me so IF I do ring Retentions -  do I have to decide there and then? I would rather stay out of contract than change to something I do not really want.

Thank you

Hi @scarletp thanks for getting back to us.

Sorry to hear you're leaving us.  I would like to take a look on your behalf. I am going to send you a private message.  Please keep an eye on your inbox in the top right of our screen.  

Regards

Lee_R