Bought a house and I wanted to move my Virgin Media but old owner didn't move the services

[ehtiotumolas]

Hi there.

I'm trying to move my services on the 19th of August to a new house I bought. However, I have been told by the customer services that I cannot do that yet since the old owner didn't move/canceled his services at the property. Customer service says I have to prove I live there. 

How can I do that? The title deed takes about a year to get update. 

If Virgin Media is not able to bring my services over there, should I be entitle to a free cancellation off the contract so I can find a different provider?

Thanks! 

[ehtiotumolas]

I need some help here. 

[carl_pearce]

You'll possibly have to wait several days for a reply from VM.

Bumping doesn't help.

[Kenny65]

The previous owner probably tried to cancel but Virgin Media are so awful at customer service that they probably gave up. 

I hope you get resolution but more than that, I hope they let you cancel so that you can go with a company that doesn’t treat people in such an unkind way. 

[Zach_R]

Hi @ehtiotumolas,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm very sorry to hear that you've had some trouble regarding taking your services to another property. Can you expand on what's happened and what was advised exactly? A title deed with your name on it wouldn't be required because we supply services to renters, provided they get the necessary permissions/wayleave where applicable.

Thanks,