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Billing help needed.

NUFC1892
On our wavelength

on ‎31-05-2024 15:00

Hi just changed package from gig1 (£45pm) down to the m500 package as i was getting nowhere near the gig1 speed. When I was on the phone the agent said that the new m500 package would be £35pm, however I have just got an email saying it will be £72pm! Tried ringing virgin but the crappie automated response just keeps sending me text messages then says goodbye and hangs up so I can't get through to a real person. Every time I need to speak to virgin I know what is coming and I really dread it. I'm sick of virgin customer service not giving a crap once you're signed up, they are so full of crap and couldn't care less. never had these problems with other broadband providers! 

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3 REPLIES 3

Ashleigh_C
Forum Team
Forum Team

on ‎31-05-2024 17:25

Hi there @NUFC1892 

Thank you so much for your post and welcome to the community forums, it's great you back here. 

I am so sorry that you have faced this issue with your recent package and I would be more than happy to take a look into this with you here via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

 

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NUFC1892
On our wavelength
In response to Ashleigh_C

on ‎02-06-2024 16:33

Hi are you still looking into this? I replied to your private message but have no reply. Thanx. 

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NUFC1892
On our wavelength
In response to NUFC1892

on ‎04-06-2024 12:28

Hi just changed package from gig1 (£45pm) down to the m500 package as i was getting nowhere near the gig1 speed. When I was on the phone the agent said that the new m500 package would be £35pm, however I have just got an email saying it will be £72pm! Tried ringing virgin but the crappie automated response just keeps sending me text messages then says goodbye and hangs up so I can't get through to a real person. Every time I need to speak to virgin I know what is coming and I really dread it. I'm sick of virgin customer service not giving a crap once you're signed up, they are so full of crap and couldn't care less. never had these problems with other broadband providers! Had to repost as the person that private messaged me isnt responding back. 

 

 

[MOD EDIT: Subject title changed for clarity]

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