Billing - Whatsapp Form - Scam?

[Gsanghera]

I’ve been trying to deal with the Whastapp Chat for several months for appear to be not applying to credit every month. I’ve started a new chat with them today and they’ve sent me a weblink form to complete for security. 

It seems really suspicious but it from the Virgin whatsapp business account. Link below, which doesn’t actually work.

nonetheless I need my bill fixing 

https://lpcdn.lpsnmedia.net/le_unified_window/c.htm?t=WjhFYkZnMk1yYjpsby53aGF0c2FwcC1ndw==

[Hosay299]

hope this helps https://community.virginmedia.com/t5/QuickStart-set-up-and/How-do-you-actually-start-a-customer-serv...

[Kain_W]

Hi Gsanghera,

Thanks for your post and welcome back to the community.

Sincere apologies for any issues faced, can I ask however have you got this resolved?

Regarding the credit, is this in terms of your monthly rate being incorrect?
Cheers,

[Gsanghera]

Hi Kain,

I had to ring in and wait for a while but got through to someone who told me applied the credit now.

hopefully this is correct now 

[Tom_W1]

Hi @Gsanghera thanks for your reply, that's great news.

If there's any issues when your next bill comes around, please don't hesitate to let us know!
Many thanks