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Billing - Viewing and Downloading VM Bill

Gunslinger1
Dialled in

Just had an email with the latest bill, including some package changes. I'd like to check these through to the actual bill, but:

  1. if you click on the red box in the email 'view my bill' an empty web page opens but nothing happens, and;
  2. if I go to 'My Virgin Media' there is no obvious button or link to click to view or download bills, and the 'Help' pages just cycle around without actually displaying any useful Help information.

I've tried both Edge and Firefox so it doesn't seem to be a browser problem. What is going wrong?

1 REPLY 1

Daniel_Et
Forum Team
Forum Team

Hi @Gunslinger1, thank you for your post.

We're sorry to hear about the problems you're having 😔

Have you tried accessing your bill through the My Virgin Media app as oppose to through a browser?

You can access the app by clicking here

Please pop back to us at your earliest convenience.

Regards,
Daniel