Billed for Netflix that I do not have

[legosuit]

I've had the issue for over 2 years. I get a credit every month to try compensate. But even then - the Netflix charge goes up every year. 

I even have correspondence from VM saying that I can exit the contract without penalty if the charge persists. And it does, but they refuse to let me out of the contract. Well, I can if I pay them £500-odd. 

So, ombudsman it is. But, you do need a formal complaint number, and it needs to go unresolved for more than 8 weeks before VM will entertain it.

So first things first - lodge a formal complaint, keep the ref number 👍

And to the forum moderators - no, I don't want to speak to another representative. I'm already engaged in several channels of communication with you around this.

[legosuit]

Yup. Same here. 2 years and counting.

I don't even have Netflix. 

To the forum mods: no I don't want to speak to another agent. I'm already speaking to you elsewhere. 

[legosuit]

Yup. Same here. No fix for it.

Common issue. See this article as well... https://www.ispreview.co.uk/index.php/2023/11/virgin-medias-uk-customers-plagued-by-phantom-netflix-... 

[legosuit]

Same issue here. 2 years now. I have to get a credit every month. Correction - I have to contact and fight for a credit every month for the Netflix issue. 

Only way (I hope) is to log an official complaint, get a ref #, fight for another 8 weeks, and if still not resolved, go to the ombudsman with that complaint and the associated proof that it has not been corrected. You have to go through that 8 weeks, however. 

Found these articles on a few websites:

 https://www.theguardian.com/money/article/2024/jun/26/virgin-media-charges-extra-channels-cancel-net... 

https://www.thesun.co.uk/tech/24773363/virgin-media-check-bills-overcharged-netflix/

https://www.techtimes.com/articles/298820/20231117/overcharged-netflix-bill-virgin-media-warns-custo...

https://www.ispreview.co.uk/index.php/2023/11/virgin-medias-uk-customers-plagued-by-phantom-netflix-...

The Guardian says that this particular instance was created by an agent in error. Not sure I buy that, as it would need to be a lot of agents and a lot of errors, judging by the number of people still having the issue.

[legosuit]

Same issue here. 2 years now. I have to get a credit every month. Correction - I have to contact and fight for a credit every month for the Netflix issue. 

Only way (I hope) is to log an official complaint, get a ref #, fight for another 8 weeks, and if still not resolved, go to the ombudsman with that complaint and the associated proof that it has not been corrected. You have to go through that 8 weeks, however. 

Found these articles on a few websites:

 https://www.theguardian.com/money/article/2024/jun/26/virgin-media-charges-extra-channels-cancel-net... 

https://www.thesun.co.uk/tech/24773363/virgin-media-check-bills-overcharged-netflix/

https://www.techtimes.com/articles/298820/20231117/overcharged-netflix-bill-virgin-media-warns-custo...

https://www.ispreview.co.uk/index.php/2023/11/virgin-medias-uk-customers-plagued-by-phantom-netflix-...

The Guardian says that this particular instance was created by an agent in error. Not sure I buy that, as it would need to be a lot of agents and a lot of errors, judging by the number of people still having the issue.

[legosuit]

I dont know why every reply I give to another thread just comes back here to this thread.

Oh well. Here's another one.

[Cantona_7]

Hi, VM complaints have said they will credit my account but I'm not happy with that as it shouldn't be happening!  I'm going through the Ombudsman as they are taking money I've not agreed to.

Moderator said he would come back to me...still waiting for a response from 9/9! They don't know what's going on either as no answers. 

[Ilyas_Y]

Hi there @Cantona_7 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the credits you are facing, any credits applied will be sent to the account to which the future bills are taken from or you can request this back.
Let's investigate further on this.

I will send a private message.

Kind regards,
Ilyas.