on 14-02-2024 16:36
So VM have upped the bills more than 5% so as the government state you can leave without penalty
VM any chance you can do something with my bill, else I'll have to put wheels in motion to leave?
on 14-02-2024 17:36
As I understand it this depends on your contract. If you have updated recently you will have agreed to a yearly increase within that contract. Today The Office for National Statistics (ONS) confirmed RPI at 4.9%. Virgin Media O2 also adds 3.9% to the figure (Total 8.8%)!! If you now want to leave early they can bill you for the remainder of the contract. If you haven't signed a recent contract, you won't face a price increase until the contract expires when you will be free to leave without penalty providing you give 30 days' notice.
on 14-02-2024 17:44
The previous reply is basically correct. I can't recall the exact cutoff date immediately to hand, but any "recent" contracts include provision for this mid-contract rise and specifically remove the right for early termination. Thus any cancellation request by yourself will be subject to full early-disconnection-fees.
Depending when you last re-contracted, you may have the option to disconnect early - but these clauses were certainly in-play for the last annual price rise in 2023.
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