Bill is wrong

[woodway]

How do I speak to someone at Virgin about my bill? When I ring up I get transferred to an automatic text which is just about changing my direct debit. My bill is due on 4 August but is wrong because I have just changed my contract with Virgin so it should be lower. I don't want the hassle of trying to get the money back if the current amount is taken.

[MOD EDIT: Subject title changed for clarity]

[Daniel_Et · Accepted solution]

Hi @woodway, thank you for your post.

We're sorry to hear you've not been able to discuss this matter when calling us 😔

In order to look into it for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel