Forum Discussion

Colin222's avatar
Colin222
Joining in
2 years ago
Solved

Bill is wrong

Hi, I was offered a management discount which would be applied to my account each month as I had been given miss information regarding pricing.  I was told that my contract would be one figure and the discount would be applied by the manager.  Needless to say this was not applied to the first 2 bills.  I tried the online chat to get this resolved and was told I would need to request the telephone conversations to clarify this.  I asked how I would do this, after asking why did I have to do this, to be told I would be sent an email with a contact.  The email has never arrived.  Can someone please help me with this?  Thanks.

  • Zach_R's avatar
    Zach_R
    2 years ago

    Hi Colin222,

    Thanks for getting back to me via private message. I'm glad that we were able to address and resolve your concerns.

    Please do let us know if there's anything more that we can help you with.

    Thanks,
     

8 Replies

Sort By
  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi Colin222,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm very sorry to hear that there seems to be a dispute with your bundle cost and recent billing. So that we can take a closer look, I'm going to send you a private message in a few moments. Please respond to this when you can and we'll proceed from there.

    Thanks,
     

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi Colin222,

    Thanks for getting back to me via private message. I'm glad that we were able to address and resolve your concerns.

    Please do let us know if there's anything more that we can help you with.

    Thanks,
     

    • Colin222's avatar
      Colin222
      Joining in
      2 years ago

      Hi Zack, got notification of my next bill and I’m afraid it wrong. Back to the full cost and listing an ‘underpayment’ from last month.  Can you please have it amended as we agreed. Thanks, Colin

       

      • Beth_G's avatar
        Beth_G
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Colin222

        Sorry to hear that there's been an issue with your new bill. Please drop Zach a message and he'll be happy to take another look at this for you.

        Kind regards