Bill credit not applied

[arp1208]

Hi

I signed up with Virgin Media with an £80 bill credit however I have received my first bill and that has not been applied to the bill. 

Who do I contact to resolve this?

[Daniel_Et]

Hi @arp1208 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear the credit hasn't been applied to your first bill 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel