Being made homeless and expected to pay to leave Virgin early.

[MikeMurray]

Hello,

I have been issued a Section 21 no fault eviction notice, spoken to customer services to cancel the remainder of my contract only to be told that even though I am to be made homeless I need to pay almost £600 to leave my contract early.  My only housing option right now is to move in with family who are already in a Virgin media contract.

Surely there shouldn't be any exit fees in these circumstances?

[MikeMurray]

Hi,

I am now in this situation.  I have spoken to the Virgin media advisors and have been told need to pay £600 to cancel my contract.  How is this acceptable when I have been issued a Section 21 no fault eviction notice?

[Daniel_Et · Accepted solution]

Hi @MikeMurray 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're really sorry to hear about the situation you find yourself in 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel