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Bargain renewal offer or is it?

dizzymasta
Joining in

Hi I hope someone can help me with this problem. Four days ago , March 2nd, I received an email for virgin inviting me to renew my contract. The new monthly price is two pounds more than I am currently paying, the only difference in the package would be that I would not be getting TNT as I do now. I am happy to renew my contract albeit losing TNT with this new price. My existing contract does not end until May 27th. I phoned virgin up to verify that the new contract would take over from the my existing one when it ended.........After 60 minutes of conversation with three different operatives I am still non the wiser. If the contract starts immediately I lose out on tnt for the next 12 weeks ( this is when I most want to view it). If I do not take this offer now, which is 12 weeks premature, will I still get the same offer nearer my renewal date or will it ramped up???.... What is my best way of sorting this out... Like I said I want to take the offer if it begins when my old contract ends ,, Thanks in advance!

9 REPLIES 9

John_GS
Forum Team
Forum Team

Good evening @dizzymasta 

Thanks for posting and welcome to the community.

It should state the activation date of the package on it but the answer is within 10 working days so you would lose the TNT Sports after this is added.

All deals are constantly changing so it maybe worth contacting us in April, thirty days before the contract ends to see what deals are on.

This can either be done via checking offers in your online account, calling us on 150 / 0345 454 1111 or messaging via Whatsapp on +447305 327 112.

John_GS
Forum Team


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japitts
Very Insightful Person
Very Insightful Person

@dizzymasta wrote:

If I do not take this offer now, which is 12 weeks premature, will I still get the same offer nearer my renewal date or will it ramped up???


This is a "roll of the dice" scenario, with a hint of crystal-ball gazing thrown in for good measure.

You may find that when you're approaching the end of your minimum term and are in a position to give 30days notice, you are able to (with sufficient research into alternatives) negotiate a similar package.

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dizzymasta
Joining in

Thanks for the replies, yes it is a "roll of the dice scenario". I spoke to a rep via telephone and she said if I contacted virgin 30 days before my contract was due to end she was "sure" that virgin would "try to"  help me out and "most probably" give me a good deal. I pointed out that her response was not black or white more a muddy grey, which I think went in one ear and out the other............last night I decided to go with the offer, I took screen grabs of everything I could that indicated that I would NOT be getting any price increases until April 2025.....I await my next couple of bills with baited breath.....

Hi dizzymasta

Thank you for the update.

Have you now received the contract? This will show when the price is due to increase. 

Please pop back to us when you can. 

Vikki - Forum Team


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It didn't take long before Virgin angered me again. I took the contract out on Tuesday night. Today Saturday the 9th March I am hit with an email that says "Your new monthly bundle cost is: £36.00*.
Your next bill will be £37.73* which includes £1.73 to cover your changes up until your next bill period...what is this increase about?, What is the next bill going to say??.......I signed up for £36 per month with no increases till April 25...I have taken screen grabs of that state NO increases till April £25..... I have already been forced into a corner and lost TNT (also paying £2 per month more for that loss) because I could not get a definitive answer on what deal I would of been offered nearer my end of contract date in late May.....I know its not a lot of money but its the way the Virgin work that angers me.... what do I do, just let it roll and accept That Virgin can do what they want or do I lose the service ( which I am Happy with) and just say F*^% it....please  I hope someone can help me with this problem.

japitts
Very Insightful Person
Very Insightful Person

Your first post mentioned the new bundle costing £2 more than your current one. I suspect £1.73 is the pro-rata element of that, accounting for the mid-month change.

Check the dates on your bill, or post up a (suitably redacted) screengrab.

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Hi @dizzymasta,

There should be a breakdown on your bill that explains all the charges and this includes any pro rates. 

Let us know if you require further clarification and we will be happy to help.

Ayisha_B
Forum Team

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newapollo
Very Insightful Person
Very Insightful Person

Hi @dizzymasta 

The following page details how a package change bill is broken down, including any possible pro rata charges.

https://www.virginmedia.com/help/package-change 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The do's and don'ts.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Thank you for sharing that @newapollo 😊

Please do take a look @dizzymasta and if you have any further questions, just let me know.

Ayisha_B
Forum Team

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