BEWARE - VM WILL STILL CHARGE YOU AFTER CANCELLATION DATE

[VMisPredatory]

I cancelled in December - the cancellation date was supposed to be in January. My account was deactivated. This is confirmed.

Tell me why VM is still charging me (February and March).
GIVE ME MY MONEY BACK. Calling is useless, they told me i have to wait for a letter in the post to proceed that will take 5 working days....

I have found the exact same issues here:
https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Still-being-charged-after-cancellin...

and I WILL be contacting OFFCOM regarding their investigation into virgin medias predatory practices - something i saw here: https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...


"Ofcom has today opened an own-initiative investigation into Virgin Media’s compliance... None of this will come as a huge surprise to those who have battled with offshore CS, endless retention conversations, abrupt call terminations, and the extraordinary expediency of being required to resort to snail mail to beg for a cancellation."

You can help Ofcom in its investigation by letting them know all about your cancellation experience with VM here.

This is shameful. 

[TT000]

Yes  I am having the same problem. They will not accept that I have left. I made a complaint and got an automated reply which made no sense, they are acting as if I am still a customer. 

Thank you for the Offcom link, its probably the only way to embarrass these cowboys. 

[Beth_G]

Hi there,

Thank you for taking the time to post here, welcome to the Community Forums.

We're really sorry to hear that there's been an issue with your account cancellation and billing. I'd really like to help.

I've sent you a private message so I can take your account details and look into this for you.

Thanks,