After making no progress in trying to reach a human being via chat or phone after 10 days of trying, I'm restorting to this message board in the hope that someone from Virgin will see this.
I cancelled all my services at the end of August after months of atrocious service quality. It is now November and I am now being hounded for September and October payment. Does Virgin not keep any records? Does it just ignore cancellation requests from customers in the hope that they will pay for services they are not using? How is this company still in business? If anyone can answer any of these questions for me, I will be forever grateful.
Hi, no i didn't receive confirmation despite being put throught an assault course of sales people who tried to stop me cancelling. I was assured on the phone that my account would be deactivated but it wasn't. The only way I could get my service stopped was by withholding payment for amounts I should not have been charged. I assume there is some record of my August conversations with your sales and support teams.
Can you please message me directly so this can be resolved asap.
I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
Sorry to hear this, please do remember we do continue to bill right up until the day of the disconnection and then any final bills will be sent once paid any cheque refunds are sent out within 45 days.
If it saying restricted this could mean the account has been cancelled.
I requested the disconnection in August and have not been using the broadband connection or phone since then. It's not my fault that Virgin failed to disconnect me. I will not pay for services I did not use. The only reason my account is restricted is because I withheld my direct debit. It seems this is the only way to get Virgin to pay any attention.
