Asked to return equipment?????????????????????

[chriszzzzzz]

I have received messages to return my equipment. WHY?

I have recently renewed my contract and have just received an email stating my next payment...Can someone sort this??????

 Accountnumber: [MOD EDIT: Personal info]

[Zach_R]

Hi @chriszzzzzz,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear that there appears to be some confusion with the return of equipment. Do you have any equipment of ours that you're no longer using following the contract renewal? Have you received any new equipment?

Thanks,
 

[chriszzzzzz]

Hi Zach 

Thanks for getting back to me

Nothing I'm not using....Only dropped the phone, which is mine anyway.  I haven't received anything new.

[Zach_R]

Hi @chriszzzzzz,

What equipment have you been asked to return?

Thanks,
 

[chriszzzzzz]

My Hub and the Wi-Fi Pod.

[Akua_A · Accepted solution]

In this case, to best investigate this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,