Appalling broadband and service

I can offer you some advice.

I'd recommend you take a look at the following Virgin Media articles:

• https://my.virginmedia.com/discover/broadband/your-broadband/stay-fast/connect-smarter/
• https://www.virginmedia.com/help/how-to/broadband/slow-internet

You can also take a look at Virgin Media Status to see if there's any network issues in your area.

If you are seeking a get-out from VM you could try invoking the VM 'Minimum Guaranteed Download Speed' process

https://www.virginmedia.com/legal/speed-policy

https://www.virginmedia.com/broadband/speeds

(applies to speeds to the hub, not wi-fi)

For a total loss of service, the auto-comp scheme applies

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

Hey marco2562, thank you for reaching out and I am so sorry to hear you are having some issues with a local outage.

We understand this is frustrating and not ideal.

The outage is an SNR outage - SNR (signal to noise ratio). This is just a technical term for interference of the Broadband signal caused by noise which ingresses on to our network. It's a difficult problem to locate and diagnose. This is because noise can ingress anywhere on our network.

The team are working as fast as possible so they can fix this,