Appalling broadband and service
Speed and issues in SW14 London, VM cannot fix issue. Do not switch to Virgin they are unable to fix after 4 weeks and impossible to talk to anyone with answers.
Forum Discussion
Hey marco2562, thank you for reaching out and I am so sorry to hear you are having some issues with a local outage.
We understand this is frustrating and not ideal.
The outage is an SNR outage - SNR (signal to noise ratio). This is just a technical term for interference of the Broadband signal caused by noise which ingresses on to our network. It's a difficult problem to locate and diagnose. This is because noise can ingress anywhere on our network.
The team are working as fast as possible so they can fix this,