Appalling broadband and service
Speed and issues in SW14 London, VM cannot fix issue. Do not switch to Virgin they are unable to fix after 4 weeks and impossible to talk to anyone with answers.
Forum Discussion
If you are seeking a get-out from VM you could try invoking the VM 'Minimum Guaranteed Download Speed' process
https://www.virginmedia.com/legal/speed-policy
https://www.virginmedia.com/broadband/speeds
(applies to speeds to the hub, not wi-fi)
For a total loss of service, the auto-comp scheme applies
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation