Anyone been able to get a response to a complaint via any communication method?

[Lakhi1234]

To keep it short

I cannot get through to anyone to send a complaint to

I am having a terrible service and have spent hours on with people on LiveChat who only care about their commission and selling packages. Multiple times they end with transferring me through to complaints and then the Live Chat ends as they dont put me through to anyone.

I recently tried the complain via the route online with the form. There was no confirmation even thought i submitted it twice. I waiting over 28 days with no reply. And tried the link to track my complain to see it doesnt exist.

It shouldnt be this hard. Is my only option to end my contract next month when it runs out and complain to some external party?

Companies shouldnt be able to be happy enough to charge so much for services and then fail as soon as there is a problem.

[Kath_P]

Hi Lakhi1234, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your services and due to the lack of support, you're wishing to make a complaint. We can certainly take a look at that for you. Can you expand further on the issues you're having, and what diagnostics you've already run so we can help get things put right?

Pop back to us here at your earliest convenience so we can provide some help & support. 

Many thanks, 

[Lakhi1234]

Sorry but I'm not detailing all issues on a public forum. 

I've had enough of it now. Cancelling contract at end of the month

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