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All Services Suspended

Joining in

Having spent hours on the Virgin WhatsApp chat trying to resolve a issue, they have advised that all my services suspended (TV, Broadband & Landline phone) due to non payment of last bill despite the fact that the last bill was a credit of -£6.94 so no payment due.(the -£6.94 is marked on my account as overdue despite being shown as a credit) Even if I go into their payment page to restore services it asks that I pay £00.00 to clear balance which it obviously wont allow you to do. Thinking this is a straight forward oversight it would seem both the Virgin system & operatives are unable to grasp this & having spent 3 hours trying to resolve said issue I am still without any services. If anyone had any suggestions how to resolves quickly wound be appreciated.


Forum Team
Forum Team

Hi @Rollingwaves1

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear you've had some issues regarding some recent billing and your services being suspended. Is this issue ongoing for you today, or have they since been resolved?


Zach - Forum Team
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Hi, thanks for response, now have all services all back after 18hrs, resolved but not really to my satisfaction.


Hi @Rollingwaves1 

Thanks for letting us know the services at back working for you now. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed.

Here to help 🙂
Virgin Media Forums Agent