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Account number

Joining in


I haven't received my account number or a email from the delivery company about delivery time. My order is supposed to be due today.  

Could someone help me please? 


Very Insightful Person
Very Insightful Person

Hi @stephlawrence93 

It can take a day or two for the forum team to pick up your thread.

You could try calling the pre-installs team on 0800 052 1734 they should be able to trace you and provide an update with the delivery and your account details.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hi stephlawrence93,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, your quick start package is delivered Via Yodel and can come anytime between 8am and 9pm, if you would like us to have a look for you, please look out for a white envelope to join a private chat.