Forum Discussion

Lornetwining66's avatar
Lornetwining66
Joining in
3 years ago
Solved

Account number

How long dose it take to ger my account number iv got a contract information sheet but it has no account number on it
  • Beth_G's avatar
    Beth_G
    3 years ago

    Hi Lornetwining66,

    Thanks for your post. Welcome back to the Community Forums!

    We can see that you've been with us previously - have you moved home or are you returning back to Virgin Media after being with another provider?

    If coming back, you should receive a welcome email from us once your order has been accepted with both your account number and area reference on.

    If you're moving home, you should also at some point receive an email with your new details on, however this would usually occur quite soon after arranging the home move with us.

    Hope that helps!

Jun's avatar
Jun
Joining in
3 years ago

Hello. Where can I find my account number? I have never had a welcome pack or any paper, electronic bills, only a text that my virgin kit is sent and email with contract details. I didn't pay any bills yet because I'm new to Virgin, so my bills will start in May/June. Thanks

Chris_W1's avatar
Chris_W1
Icon for Forum Team rankForum Team
3 years ago

Hi Jun, thanks for the message and sorry to hear that you have not received the account number. 

This will be found on the contract, I will send you a PM so that this can be looked into further. 

Kind regards, Chris. 

  • Sqwintgaz's avatar
    Sqwintgaz
    Joining in
    3 years ago

    Hi, I also have the same issue. I am new to Virginmedia and have not had a welcome pack/email with account details. I need to disable the child locks as this interferes with work vpns, but I cannot switch them off without account number and area number so I can log in to alter my settings. 

    regards, Gary

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      3 years ago

      Hello Sqwintgaz.

      Thanks for your post and welcome to Virgin Media.

      Sorry you haven't had any account details yet, Have you checked your junk folder in case its gone there instead?

      I can take a look at the child safe for you and also help set up your online account.

      If you don't mind, I will need to send you a private message to pass security. 
      If you can check your logo at the  top right of your screen that would be great. 
      Regards     
      Gareth_L
       

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      3 years ago

      Hello Gary.

      Thanks for passing security.

      Glad that worked for you and we managed to get your online account set up.

      Please let me know if you are able to removed the child safe feature?

      Gareth_L