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Account number too short

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andycox
Joining in

3 weeks ago

Having recently joined Virgin for broadband, I’m trying to register on the website.

However the account number on my bill is 7 characters; yet the website account number field states it should be 8 or 9 characters long

IMG_7538.png
As a result I’m unable to register. And yes I have tried it with a 0 in front.

Can anyone help? Thanks in advance 

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John_GS
Forum Team
Forum Team

3 weeks ago

Hi @andycox 

Thanks for posting and welcome to the community.

Try 2 zeros at the front, should fix it 🙂

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Tudor
Very Insightful Person
Very Insightful Person

3 weeks ago

I think the last digit/s is the area code.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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John_GS
Forum Team
Forum Team

3 weeks ago

Hi @andycox 

Thanks for posting and welcome to the community.

Try 2 zeros at the front, should fix it 🙂

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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