Account not linked

[HJS3]

Hi, I want to add sky sports hd to my package but my email address is linked to my old and not new account. Can you link my email address to correct account please ?

[Zach_R]

Hi @HJS3, 

Thank you for your post and welcome to our community forums. We're here to help.

We're sorry to hear you're having some trouble making a package change. To clarify, are you referring to the My Virgin Media online account that you're struggling to log into?

Thanks,