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Re: Account Number

Hi VOXOSOXO

 

Thanks for posting and welcome to the community 🙂

 

To get this, I'll send you a quick PM to discuss security.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 52 of 88
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Re: Account Number

Hello, I’m having the exact same problem. I have received my box but haven’t got any text or email informing me about my account number 

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Re: Account Number

Hi Daniyakamran, 

Thanks for your post and welcome to our community. 

It's great to hear you've joined us, I bet you're keen to get your online account set up. 

Have you been able to get your account number since your post?

Have your checked your junk or spam emails to see if you've received any details?

If not let us know and we can sort this via a personal message. 

 

Emma_C - Forum Team
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Message 54 of 88
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Re: Account Number

Hello, I’m having the exact same problem. I have received my box but haven’t got any text or email informing me about my account number 

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Re: Account Number

Hi vamsikrish1987,

 

Thank you for your post. 

 

Have you checked your Junk/Spam inbox?

 

^Martin

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Re: Account Number

Yes, I have checked and I don’t find any.

Also, I am trying to retrieve my account number to give a complaint on intermittent network issues.

Am not able to access internet to a period of time every day. When I try to access it takes me to login page and asks to click here to troubleshoot. After which it says broadband down. 

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Re: Account Number

Right I see. What I will do is private message you to look into this.

 

^Martin

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Re: Account Number

Having the same exact issue too! I’m a student who’s with glide so they manage all of our bills.

Because of this we’ve never received an account number and do not know our password etc.

We’ve checked on our glide website, all the paperwork we were provided with when we were given the router and all of our emails (junk and spam included) 

Thanking you for your help in advance ! 

- Naomi

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Re: Account Number

Hi Naomi,

 

Thank you for reaching out to us in our community, I would like to help you get the information you need around your billing, I will invite you into a private chat, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

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Re: Account Number

Hi cant  find account number. Its giving 7 digits on my bill.

 

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