Account Number

[Nigel_P]

How do I find my account number - I have never had a welcome pack or any paper / electronic bills, only a letter confirming direct debit set up and texts from installation engineers. There is nothing in my bank statement (inital payment taken) to help. I have broadband only (no 'phone).

Thanks

[jammin_hard]

I have the same issue I pay by direct debit and have gone paperless so no account number so cannot sign up for my virgin to change internet and other settings

how do I go about finding my account number??

[bryanthomson1]

I also have the same problem, no starter pack and on my bank statements there is nothing to give me my account number.

[Kath_P]

Hi both, 

Welcome to the Community 🙂

Apologies to hear that you haven't received your account number. 

We're unable to give this out via the Forum or over the phone however we can arrange for a letter to be sent to the home address with it on 🙂

I have sent you both a Private Message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,

[ProBowlUK]

Hi

Yes,   please send the letter. 

cheers   

[Kath_P]

Hi jammin_hard, 

Thanks for coming back to me via private message 🙂

I have arranged for the letter to be sent to you now. You should get this within 5-7 days 🙂

If you have any further issues, let us know.

Thanks,

[Kath_P]

Hi ProBowlUK 

Thanks for your post too. 

I have sent you both a Private Message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,

[lee1010]

Hi there kath_F i have just signed up to virgin media and also have the same problem. I have rang up to sort out passwords and emails as nothing was sent to me when i signed up. unfortunately while sorting out activating my internet and details, i forgot to get my account number any advice best way to found out what it is?  thank you in advance.

[Kath_P]

Hi lee1010,

Thanks for your post and apologies to hear you never received anything. 

I have sent you both a Private Message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,

[Chris_G_UK]

Hi Kath,

Same issue as others, been a customer over a month now with no e-bill or account number, just Direct Debit email & order email.

Please could you help me find out my account number,

Thanks

[Kaz_A]

Hi Lee1010

Thanks for popping back with your post to Kath via PM

The information you have requested is being sent securely via post to you in the next 3-5 working days.

Please keep us posted if this doesn't arrive.

Take care