Forum Discussion

Nigel_P's avatar
Nigel_P
Joining in
8 years ago
Solved

Account Number

How do I find my account number - I have never had a welcome pack or any paper / electronic bills, only a letter confirming direct debit set up and texts from installation engineers. There is nothing in my bank statement (inital payment taken) to help. I have broadband only (no 'phone).

Thanks

  • Kath_P's avatar
    Kath_P
    8 years ago

    Hi Nigel_P, 

     

    Thanks for your post and welcome to the forums. It's great having you on board with us in the Community :) 

     

    Usually you would receive an email after ordering your services which should give you your account number. 

     

    We're not able to give this to you via the Community or over the phone. Instead I can send you a letter to the home address with the account number. You can then use this to register for My Virgin Media to be able to view your bills :) 

     

    Before I can do this, I will need to pass Data Protection. I have sent you a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

     

    Thanks,

  • Kath_P's avatar
    Kath_P
    Forum Team
    8 years ago

    Hi Nigel_P, 

     

    Thanks for your post and welcome to the forums. It's great having you on board with us in the Community :) 

     

    Usually you would receive an email after ordering your services which should give you your account number. 

     

    We're not able to give this to you via the Community or over the phone. Instead I can send you a letter to the home address with the account number. You can then use this to register for My Virgin Media to be able to view your bills :) 

     

    Before I can do this, I will need to pass Data Protection. I have sent you a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

     

    Thanks,

    • Nigel_P's avatar
      Nigel_P
      Joining in
      8 years ago
      Thanks - I rang the call centre, and once I got past the assumption that everyone has and account number (I entered 123...) I was e-mailed a bill which had all the necessary details on so I am now sorted.
      • Kath_P's avatar
        Kath_P
        Forum Team
        8 years ago

        That's great Nigel_P :)

         

        If you have any further issues, pop back and let us know. 

         

        In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

         

        Take care. 

    • Barty1000's avatar
      Barty1000
      Tuning in
      8 years ago
      I have the exact same issue.
      No welcome pack and therefore no account number. All I have is the direct debit confirmation. Strange they are so quick to take your money....
    • Johnsmith24's avatar
      Johnsmith24
      Tuning in
      7 years ago
      Hi I haven't received my virgin account number I haven't had any letters in post of my bill what do I do
  • Helpme13444's avatar
    Helpme13444
    Joining in
    7 years ago

    Could you please help me to find my Account Number as I don't remember all my security questions and need it to talk to Customer Service ... it would be very much appreciated

    • snowy1954's avatar
      snowy1954
      Joining in
      3 years ago

      I have the same problem, i joined virgin media a few days ago

      i phoned them today, they kept asking for a password which i have not got

      any help would be appreciated

      thanks

      • Alex_RM's avatar
        Alex_RM
        Forum Team
        3 years ago

        Hi snowy1954,

        Thanks for posting and welcome to our community 🙂

        I'm sorry to hear there's been some confusion.

        So I can take a closer look at this for you I've popped you over a private message (purple envelope, top right hand corner)

        Alex_Rm

  • jammin_hard's avatar
    jammin_hard
    Joining in
    7 years ago

    I have the same issue I pay by direct debit and have gone paperless so no account number so cannot sign up for my virgin to change internet and other settings

     

    how do I go about finding my account number??

     

    • Kath_P's avatar
      Kath_P
      Forum Team
      7 years ago

      Hi both, 

      Welcome to the Community :)

      Apologies to hear that you haven't received your account number. 

      We're unable to give this out via the Forum or over the phone however we can arrange for a letter to be sent to the home address with it on :)

      I have sent you both a Private Message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

      Thanks,

      • ProBowlUK's avatar
        ProBowlUK
        Joining in
        7 years ago

        Hi

         

        Yes,   please send the letter. 

         

         

        cheers   :smileyhappy:

    • Kath_P's avatar
      Kath_P
      Forum Team
      7 years ago

      Hi jammin_hard, 

      Thanks for coming back to me via private message :)

      I have arranged for the letter to be sent to you now. You should get this within 5-7 days :)

      If you have any further issues, let us know.

      Thanks,

  • bryanthomson1's avatar
    bryanthomson1
    Joining in
    7 years ago

    I also have the same problem, no starter pack and on my bank statements there is nothing to give me my account number.

  • Samnovem's avatar
    Samnovem
    Joining in
    7 years ago

    Hi Kath,

    I'm having similar problems as most people here, I can't register my account as i don't have a account number or area code.

    Sam

    • iorguz's avatar
      iorguz
      Joining in
      7 years ago

      Just had my broadband installed over thweekend.  Having some trouble finding my account number for my Virgin broadband service. I do not have a telephone line nor have I ever received a letter/welcome pack from Virgin Media. I have looked through my emails but I can’t find the confirmation of service email from Virgin Media. Please help ?

       

    • Nathan_B's avatar
      Nathan_B
      Forum Team
      7 years ago

      Hi there, thanks for your posts.

       

      Have you not had an email or letter from the team with this information when you signed up?

       

      thanks

       

      Nathan B

      • Ryan_Robson's avatar
        Ryan_Robson
        Tuning in
        7 years ago

        I’ve tracked down my account number but when I try to set up a my virgin media account I get an error message saying we were not able to set up you’re account

    • Nathan_B's avatar
      Nathan_B
      Forum Team
      7 years ago

      Would you be able to send me a private message with the following details Ryan:

       

      • Your postcode and house number
      • The full name on the account
      • Confirm if you are the account holder

      Thanks

       

      Nathan B

  • Knudson90's avatar
    Knudson90
    Joining in
    7 years ago

    Hi 

    Im having an issue as i need to change card details and have no account number im wondering iff you can resend an email or letter to get this information to me

    Thanks alot

    • Kath_P's avatar
      Kath_P
      Forum Team
      7 years ago

      Hi knudson90, 

      Thanks for your post and apologies to hear you're having trouble. 

      We don't store card details so each time you want to make a payment you will need to provide the details. 

      If you mean you want to change your Direct Debit details then call the team on 150 / 0345 454 1111. You won't need anything other than your name and address for the team to locate your account :)

      Thanks,

  • Daniyakamran's avatar
    Daniyakamran
    Joining in
    6 years ago

    Hello, I’m having the exact same problem. I have received my box but haven’t got any text or email informing me about my account number 

    • Emma_C's avatar
      Emma_C
      Forum Team
      6 years ago

      Hi Daniyakamran, 

      Thanks for your post and welcome to our community. 

      It's great to hear you've joined us, I bet you're keen to get your online account set up. 

      Have you been able to get your account number since your post?

      Have your checked your junk or spam emails to see if you've received any details?

      If not let us know and we can sort this via a personal message. 

       

      • vamsikrish1987's avatar
        vamsikrish1987
        Joining in
        6 years ago

        Hello, I’m having the exact same problem. I have received my box but haven’t got any text or email informing me about my account number 

  • Sawwol1's avatar
    Sawwol1
    Joining in
    6 years ago

    Morning, 

    Can someone please help me obtain my account number so I can set up and look at my Billing etc. I have never received a paper copy or a welcome pack to get this information. I have broadband and TV.

    Thank you 

    • David_Bn's avatar
      David_Bn
      Forum Team
      6 years ago

      Hey Sawwol1,

       

      Thanks for your post on our Community Forums and a very warm welcome to you!

       

      Check out the purple envelope in the top right hand corner for a PM from me

       

      Kindest regards,

       

      David_Bn

  • yagmurbesher's avatar
    yagmurbesher
    Joining in
    6 years ago

    Hi all,

    Same problem. I have got order confirmation email.

    In this email it says,

    Your Virgin Media Account Number: New

    How can I found my Account Number.

    Thanks