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lauragmail · ‎15-07-2024

Hi

as a result of an installation delay, the VM client team told me that my account "the account is credited by 115pounds which will be adjusted on your future bills ."

I can't see any credit in my account, could you please let me known in which option or menu of the website or app I can see my credit?

Thanks,

newapollo · ‎15-07-2024

Hi lauragmail

The following two links explain charges and credits and where they an be found on your bill.

/virgin-media-first-bill and /current-bill-explainer

You can find your bill by logging into /myvirginmedia and clicking on the View Bill icon on the page that opens.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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newapollo · ‎15-07-2024

Hi lauragmail

The following two links explain charges and credits and where they an be found on your bill.

/virgin-media-first-bill and /current-bill-explainer

You can find your bill by logging into /myvirginmedia and clicking on the View Bill icon on the page that opens.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
·.¸¸.·´´¯`··._.·* Wishing you a Merry Christmas and a Happy New Year *·._.··´´¯`·.¸¸.·´

lauragmail · ‎15-07-2024

Found!!! Many thanks @newapollo

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