Solved
20% off email, contract signed. Still being charged old price.
Am I missing something? Are they just playing word games? I have the contract in front of me, and it states the following: Main services total £56* Current monthly price after your 18 mont...
I'm assuming that 20% off refers to a comparison with your current rolling contract that is shortly exiting its minimum term, and thus losing time-limited discounts.
You're then being offered a £76/month package that has a £20/month (~26%) time-limited discount.
