02

[sue65]

I am absolutely furious!  Took out a Volt Bundle last August 2023 was mis sold an 02 sim - paying £65 for the bundle plus extra £27.50 for the 02 sim which I was told was inlcluded in the package and the price of £65!

Ive logged a complaint and got a call today saying my fault for not checking - tough your in an 18mth contract!  Paying £27.50 for a sim that I can get from 02 for £20!!!!!

I dont usually complain but Im not accepting this close on £400 overpayment mis sold by Virgin Media! They seem to not care about their customers and i for one will most certainly be going on various social media platforms to make others aware, I will also be contacting OFCOM who I see are in the process of looking into Virgin Media - any offers of help would be a great help from others who have been scammed! 

[Cardiffman282]

Yup it's a familiar scam on here. You do have statutory rights here but the challenge will be proving your case - due to the passage of time the call recording has almost certainly been wiped. 

[goslow]

For clarity, the start date of your Volt package is August 2023 and you have now only just realised the overpayment after more than 12 months?

How did you take out the deal (phone call, chat, Whatsapp etc.)?

The answer to this may determine what sort of records VM has retained from when you set up the package e.g. VM call recordings have a retention period of 6 months.

https://www.virginmedia.com/help/dsar

Have you made use of the SIM since you started the bundle?

The ombudsman would be your route to obtain third party adjudication but you may struggle to progress your complaint IMHO as you are such a long way into the 18 month minimum term.

https://www.commsombudsman.org/our-process

[Alex_RM]

Hi sue65,

Thanks for posting and welcome to our community 😊

We're sorry to hear you're having some issues with the billing, and were unaware of the O2 SIM.

So I can get a few more details from you, I've popped you over a private message.

Alex_Rm