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Sofiia_'s avatar
Sofiia_
Joining in
11 days ago

02 returned equipment

Hello.

A month ago we moved with my family to another country, while dropping off Virgin Media equipment at the nearest O2 store.

To our surprise, we started receiving emails that Virgin had not received the equipment and gave my mother a penalty (as the Virgin contract was on her). Today she saw the email, but they have already charged the money (£45 for streaming device) and say they will send the details to the tax office to collect the debt.

We still have the receipt after we left all the Virgin equipment at O2.

1 Reply

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    10 days ago

    Hi Sofiia_, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear that your return has not registered. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,