Forum Discussion

upenpatel's avatar
upenpatel
Joining in
11 months ago

phone not working after switch over to fibre

As instructed by VM, I have switched over to Fibre Phone as the traditional landlines are to be closed. Since the switch over 12th Jan I have not had landline connection! I have spoken to someone by telephone at VM support centre who has just told me to wait as it the UK government preventing/delaying the switchover?!?. I have rebooted and reset my hub but this has not resolved the issue either. When I login to my Hub 3.0 it says "Telephony (disabled)". Looking at the previous messages on here it looks like Telephony needs to be enabled remotely. Please could someone do this. Thank you.

fibrephone
telephony
  • Tudor's avatar
    Tudor
    Very Insightful Person
    11 months ago

    Does the phone still work in its old socket? If the phone is still working in the old socket you have not been switched over. At present all switch overs are on hold due to government orders to all telecoms providers. If not you have not been switched over and it does not work in your old socket then VM need to send an updated configuration to the hub. 

  • Kath_P's avatar
    Kath_P
    Forum Team
    11 months ago

    Hi upenpatel, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your landline service isn't working. As it stands the switchover is on hold so these haven't been completed. We did send a notification to those affected by this and I can only apologise if this was missed or not received. 

    Please plug your landline back in to the wall socket and service should resume for you. 

    Please let us know if you have any further issues though. 

    Thanks, 

    • upenpatel's avatar
      upenpatel
      Joining in
      11 months ago

      I have plugged the phone back into the normal wall plug socket but when I do I am not getting a dial tone. I have been paying the monthly fee for landline however since 12th Jan I have not had use of this service - nearly two months now - it’s ridiculous!

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        11 months ago

        I'm so sorry to hear that the phone is not working at the wall connection either upenpatel and thank you for popping back to us. 

        I would like to take a closer look into this with you via private message so we can see what has happened. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.