Hello dinosaur2.
I am 100% sure the engineer wont be able to extend the ring for you.
Sorry if you were mis informed.
But I can do that today if you like.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
Thanks Gareth
I've tried 150 but been told nothing can be done because "I've already got an engineer booked for a separate job to do with my landline" (ie putting in extra wiring between my hub and my landline location in preparation for the switch to fibre). I don't understand the logic of this as they are completely separate issues.
I was then told that the engineer who's coming to do the job would also be able to do the voicemail at the same time. I will certainly request this but have little confidence that it will actually happen (based on past experience of what I've been told engineers will do and what they actually can do). I suppose all I can do is wait and see.
Forum TeamHello dinosaur2.
I am 100% sure the engineer wont be able to extend the ring for you.
Sorry if you were mis informed.
But I can do that today if you like.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
Hi Gareth (or any other forum team member that might be monitoring this thread),
Can you please do the "private message thing" for me?
I wish to have my voicemail turned off but it appears that I am unable to do so without spending hours on hold on the telephone.
As an aside, I realise that voice services probably do not make Virgin much money these days, but there really needs to be some investment in making the website correct. As I think has been mentioned elsewhere in this thread and community, there are a number of places where incorrect information is provided:
https://www.virginmedia.com/help/landline/set-up-landline-voicemail claims under "How to switch off free voicemail" - Call 1571 and choose the option to cancel Free Voicemail. I have called 1571 but there is no option to cancel free voicemail.
On this page: https://www.virginmedia.com/help/landline/managing-your-landline-calling-features the link "Find out how to set up landline voicemail here." takes me to the O2 Mobile voicemail information. This was pointed out by NotDodgy in this post https://community.virginmedia.com/t5/Home-Phone/disable-voicemail-on-landline/m-p/5136720 in December 2022.
Taking over a year not to address this issue does not reflect well on Virgin......
And surely having Forum Team members having to intervene repeatedly on this issue is less financially efficient than actually fixing the website?
Hi Mollywolly,
Thank you for your post and welcome to our community forums. We're here to help.
I'm so sorry to hear that you're having some trouble disabling the free voicemail service. May I ask why it is that you're looking to remove it? If it's a matter of calls being divert to voicemail too quickly before being able to answer, would you like to look at extending the rings instead first or would you rather proceed with removing it?
Thanks,
