Wi fi phones

[Thegovernoruk]

hi folks, just moved from BT to Virgin. With BT I had wi fi connected phones only to mains not sockets or hub. Can I purchase wi fi phones that will connect to Virgin hub rather than plugged into hub or have engineer out to fit sockets?

[Ashleigh_C]

Hi there @Thegovernoruk 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry for any confusion regarding your phone. You would need to connect the base unit of the phone via the adapter, but can you clarify how you are wanting your phone set up to be so I can understand? 

[Thegovernoruk]

hi Ashleigh thanks for speedy response . I was just asking whether Virgin had moved to digital voice and wi fi only phones yet so I could connect via hub anywhere in the home rather than just position next to my new hub. It has come with phone connector so I’ll just buy a cordless and connect to hub manually.

is Virgin thinking about going digital in the future?

[Ilyas_Y · Accepted solution]

Thanks for the reply @Thegovernoruk 👋🏼 on the forums. 👋🏼

We do offer VOIP, which is Voice Over Internet Protocol, this is the new style for the phone lines connecting through the Virgin Media hub through an adapter to the base unit of the phone.
We don't currently offer Wi-Fi phones at the moment but it may be a door for future possibilities to enable the home phone to be connected via Wi-Fi.

Let us know if you have any other queries and we'll assist.

Kind regards,
Ilyas.

[Roger_Gooner]

The best solution for many people is a DECT base unit connected to the hub with satellite units if necessary. Currently VM's phone calls are still routed by PSTN, but from January 2026 the system will switch to digital as PSTN will be withdrawn (this applies to all phone providers).

[goslow]

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@Thegovernoruk wrote:

hi folks, just moved from BT to Virgin. With BT I had wi fi connected phones only to mains not sockets or hub. Can I purchase wi fi phones that will connect to Virgin hub rather than plugged into hub or have engineer out to fit sockets?

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If you previously had BT's 'digital voice' landline, via a BT smart hub, then there is a DECT cordless device as part of/within the BT smart hub itself. This works with BT's own cordless phones or some other phones which comply with one of the newer DECT standards.

VM doesn't have a similar option directly to a VM hub. As already advised above, you would need to use an ordinary cordless DECT base station plugged into the TEL1 phone socket on the VM hub (via an adapter provided by VM) and then use cordless satellite handsets around your home where required.

[Thegovernoruk]

Thanks for all responses . I am aware of the drawbacks of Wi-Fi only phones but current deal gets weekend calls thrown in still be worth a couple of DECT phones to purchase to use I suppose.
Maybe a strange question to ask, but if I purchase say BT phones with call blocker ( or any make with same feature) can I assume it will still work through Virgin? Sorry I’m old bald and was born thick and never peaked ….

[goslow]

The BT call screening phones get very mixed results on here when connected to a VM line.

Once the line gets switched over from a conventional socket to the back of the VM hub, there have been lots of reports on here that the call screening functions seem to stop working reliably (some mention all calls coming through unchecked, many mention 'withheld' calls no longer being screened).

There are also issues reported with the BT phones showing the incorrect time when they synchronise to VM caller ID (which. for some reason best known to VM, seems to be synchronised to an American time server).

https://community.virginmedia.com/t5/Home-Phone/Wrong-Time-on-Handset-since-moving-to-Digital-Voice/...

For call screening I have used this device in the past very successfully on a conventional VM landline

https://www.truecall.co.uk/category-s/116.htm

which is the full standalone unit for trueCall (present as a 'lite' version in the BT phones)

At £109.99 it is an expensive device but past topics on here have highlighted that trueCall support can dial-in to the unit remotely and reconfigure it to match VM line conditions and caller ID (whereas the BT phones cannot be reconfigured).

A generic phone which only stores and blocks individual numbers (rather than screens out calls) is no use really against the scammers as the fake caller ID numbers change regularly and it is a never-ending task to keep adding blocked numbers. The fake caller ID numbers are changed regularly so, even when a blocked number is stored in a phone, the chances are the number will never be re-used/blocked in the future.

[John_GS]

Hi @Thegovernoruk 

Thanks for coming back to the thread. 

We cannot guarantee they will as not our product, however, I personally used to have this phone with that feature and can confirm worked fine at the address was in, if that helps?

It's the call screening feature right? Best wishes.