Waiting to be given an engineer date

[malcolm01]

Hi rang up customer services today because had no phone , they were able to get a line from my hub but my extensions are not working , they said I had to wait seven to ten days but he made the booking but did not give me a date that engineer would come , is that right ?

[Vikki_M]

Hi malcolm01,

We're sorry to hear you're having some issues with the phone connection.

We'd normally provide the time and date of any booked engineer visits. 

Could you expand on the issues you're having with the phone please.

Do you have a dial tone? 

Have you got any other handsets you can try?

Could you please reboot the hub and then try the phone again?

Please pop back to us when you can.