VM landline not ringing nor showing on some mobiles, yet landline has ringing tone from mobile.

[NickR50]

Has anyone else had issues with their VM landline not ringing nor showing on some mobiles, yet the landline has a ringing tone from mobile? I tried my work mobile on O2 and it worked, then I tried my personal mobile on ID and it didn't work. Yet my wife's and daughter's ID mobiles worked okay and my son's Vodafone mobile didn't work.

[Client62]

By chance does you land line phone have call screening
and the numbers that don't ring are been intentionally screened out.

[NickR50]

No quite a basic landline phone.

[Zach_R]

Hi @NickR50,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm sorry to hear that you're having a bit of trouble with your landline service recently. From what you've explained, with it only impacting specific numbers, it sounds more like a problem with the landline handset itself as opposed to the landline service. Is it possible to test another handset to see if that can replicate the same problem?

Thanks,
 

[NickR50]

The telephone says that it works with all systems.

[Zach_R]

Hi @NickR50,

That may be the case, but due to what you've explained it would still be best to test a different landline handset if at all possible. Are you able to do that?

Thanks,
 

[NickR50]

So what phone works with the Virgin media lines, I guess a standard phone does not work then?

[Zach_R]

Hi @NickR50,

Most phones would work without any issues, and as most calls work on your handset that would back that up. However, certain calls aren't which indicates a potential equipment issue and not a service issue. If it was a service issue then it would affect all calls or all calls of a specific type. From what you've explained, that's not the case.

Due to this, this is why we're asking if it is possible to test another landline handset to help eliminate whether or not the problem is indeed equipment related.

Thanks,
 

[NickR50]

Just bought another handset to test - this handset says it is "Hub Router Box" compatible. Just tried it and again the same thing some mobiles ringing and some not and not specific to one network. My ID mobile not getting call, yet wife and daughters ID mobiles are, and work my O2 working but sons Vodafone not getting calls.

[Ayisha_B]

I will pop you a PM now to assist further. 

Thanks