Unable to make outbound calls

[gcowp77]

Since having virgin installed recently I have been unable to make outbound calls on the landlines, incoming calls are fine. Phone is plugged into the router. Please advise

[Sabrina_B]

Hi @gcowp77 👋. 

Thanks for reaching out to us and welcome to the Community Forums, apologies for being unable to make outbound calls. So that we can look into this and resolve we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina