Switchover

[CGreengrass]

I was originally told this was happening last month but never received an adaptor and telephoned Virgin.

The call agent advised it had been delayed in my area (BS15)

I haven’t received any emails since and still don’t have an adaptor.

Now the phone has gone off saying there is a line problem. Has the switch suddenly happened as the Virgin Website claims my phone’s service status in fine?

[Reece_MH]

Hi CGreengrass 👋

Thanks for posting, and welcome to the Community Forums.

I'm sorry to hear you're experiencing some issues with your service. I've taken a look on our side and can see there is currently a known problem in your area. The details are below.

Fault Type: You might find that your Virgin Phone service isn't working at the moment.

Fault Reference: F011187409

Estimated Fix Time: 08/02 at 20:20

Our teams are working as quickly as possible to resolve this issue, and you can continue to track this issue by calling 📞 0800 561 0061. We're very sorry for any inconvenience caused.

Thanks,