Forum Discussion

Fredup's avatar
Fredup
On our wavelength
5 months ago

Repeated landline faults that sometimes correct.

With anytime calls I expected to use the landline more than before, but a series of intermittent faults, recently the phone does not ring, but can record voicemails, so usefully ignores the timewasters but anything important I know about. Now no dial tone , and attempts to call are cut off immediately.

Tried to find out if the digital switchover is close but a 98 minute wait via the BOT, and we know how long it takes to get through on the phone only to need a "memorable word" set up 24 years ago and never used since,

Have several months left before i can end most of my services with Virgin and just keep the broadband at most if the cost is competitive wirh all the others now fibre line in this street.

  • Hi Fredup, thank you for your post.

    We're sorry to hear about the problems you've been having with your landline service 😔

    As you currently have no dial tone, have you tried following all the advice provided in this article here?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel