on 11-05-2024 10:57
on 11-05-2024 11:59
There are some issues cropping up with the move to digital voice. In the process of moving to fibre connections, BT & other providers are bypassing some smaller telephone exchanges. If the Virgin interconnect links to one of these exchanges there is no way of routing the incoming calls onto the BT network. There are several people I know that have had to change their number when moving to fibre services as the old number links to one of these exchanges.
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on 11-05-2024 13:06
Thank you for your reply.
How would I find out if that was the case - BT are saying that they have requested that the number be transferred over to them but Virgin Media have declined the request.
I’d assumed it was a bit like when you change mobile phone providers - you request to port the number from one provider to another. Would that not be a solution?
on 11-05-2024 13:12
Hi there @Carols9999
Thank you so much for your post and welcome to the community forums, it's great to have you back here.
I am so sorry to hear that your parents have faced this issue with their landline, I'd be happy to take a closer look into this with you via a private message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.