Hi Molly
If you simply search the Forum for 'engaged tone problem' or 'international dial tone' you will find posts from other people having the same issues from the past year....... Thank you for getting in touch and will respond to your private message.
VM Customer Support is very much like the 'Post Office Horizon Support' line currently in "Mr Gray v the Post Office' - "you are the only one!"
Every time the clioks change in the US the SH5 changes too and so is wrong until the UK changes.
It is reported each year by many and dispite being an annual bug it is still not accepted by VM.
I've been told by callers to me that they now get s US style tone.
It is going to take a while for VM to accept that there is a US infuence in their digial 'phone services.
Hi - thanks for you reply. If the ring tone on Virgin phones is to become the US style one, it would be helpful if they would be honest and tell people that the change is permanent and not a fault. Have to say, no sound at all when the phone is engaged is the bigger problem...
Forum TeamHi Debbie,
I can see my colleague who you spoke to recently has reached out for some more information and help around this, when she is back in I will reach out and ask for an update, once I have spoken to her I will get back to you.
Regards
Paul.
