No Dialtone for weeks. No class in or out. Passed all checks.

[steveh9999]

i've got the same issue since the ex moved out and took the existing contract with her (moved house one) and I out a new contract. It's never connected since then.

[David_Bn]

Thanks for reaching out to us @steveh9999 and I'm sorry to hear of the landline issues.

Can you please confirm if your landline phone is connected via the master socket in your home or if you're connected to the router?

Thanks,

David_Bn

[steveh9999]

yeah, it's connected via the phone socket in the wall (the old style connector). I also tried the new cable that came with an adaptor but had the same issue. Note that the phone was working fine previously

[David_Bn]

Thanks for coming back to me @steveh9999.

Was the new adaptor an RJ11 adaptor?

If so, can you confirm what hub you have and if you plugged this in on the hub? 

Thanks,

David_Bn

[steveh9999]

hub 5 and yeah the new adaptor was rj11 as in this pic

and no its not been plugged into the hub

[David_Bn]

Thanks @steveh9999 , can you try plugging this into the hub and then attaching the phone line to this to see if this then allows you to access landline services?

Thanks,

David_Bn

[steveh9999]

hmmm. just tried to plug into my router (1st time) and it now seems to work. didnt realise that the phone has changed to use the router

[David_Bn · Accepted solution]

Thanks for confirming @steveh9999.

This represents a change in the technology across the industry and not just with Virgin Media.

Do please feel free to come back to us if there's any issues with the services that need to be addressed by our Forum Team or VIPs

Thanks,

David_Bn