Hi, I am trying to port my previous number (which was with virgin media) to my new account which is still with virgin media, as i didnt renew, i left then returned as a new customer within 1 week.. Advisor stated this can't be done? Both accounts were/are in my name, same address, I just want my old landline back. Can someone help?
You have been advised correctly, this cannot be done as it's not a number Port but a move from one account to another which we do not offer that option.
OFCOM has agreed the porting facility for the sole purpose of a customer taking their number with them from one provider to another. You are not changing provider. You can keep the same number if you change the name on an existing account. However, you have terminated your account & started another, so this also does not fulfill the criteria either.
VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
