Porting BT landline number to Virgin

[Mooo]

Yesterday the Virgin Phone service went live. In addition to the existing fibre internet service already active. 

i called yesterday to port the telephone number belonging to the existing BT landline to be ported across. The existing BT landline is still active. 

i was told it would take up to 14 days but there no way of monitor its progress. Which i think its very poor. 

Can someone check if there is an request to port my existing BT landline telephone number across. I am not confident it has been done as promised. 

[Vikki_M]

Hi,

Thanks for your post and welcome to our community. 

It does take at least 10 days for a port order to complete.

I'd be happy to check this has been raised for you. 

I'll send you a private message now.

Please look out for the envelope in the top right of the page and pop back to me when you can.

[Mooo]

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