Forum Discussion

jamesc77's avatar
jamesc77
On our wavelength
3 months ago
Solved

Port phone service (only) away from Virgin Media

Hi good people of the VM Community, I currently have a BB + Fixed Line Phone + TV package with VM, but considering porting the phone number being using on my Fixed Line Phone service across to A&A (...
number porting
Phone
  • Alex_RM's avatar
    Alex_RM
    3 months ago

    Hi jamesc77,

    Thanks for posting 😊

    If you choose to port your line over to another provider this would leave your remaining two services without your bundle discount and would usually result in a higher package price.

    If you're still within contract, you would incur an early disconnection charge for the landline.

    You can discuss re-bundling to a broadband and TV only package by calling 150/ 0345 454 1111.

    Alex_Rm

asim18's avatar
asim18
Rising star
3 months ago

I have also been thinking about porting my VM landline over to A&A.

The quality on VM's VoIP service is absolutely diabolical, it's worse than an actual analogue POTS line!

A&A, or any other VoIP provider such as VOXCloud, offer absolutely brilliant sound quality and support latest HD voice codecs. VM on the other hand is going backwards, they seem to be trying to reduce quality as much as possible while the rest of the world is trying to improve quality. Bizarre.

 

I would have assumed that porting the number to another company wouldnt change your contract, it would just make your VM phone line go dead. Just my assumption.

Tudor's avatar
Tudor
Very Insightful Person
3 months ago

VMs land line system is NOT a VoIP system, it’s just using a different way of presenting the signal to the same old telephone equipment at the VM ‘exchange’.

  • asim18's avatar
    asim18
    Rising star
    3 months ago

    Sorry Tudor from what I've seen it doesnt work like that.

    It's not presenting the signal at the VM "exchange".

    The Hub3 acts as a ATA device (Analogue Telephone Adapter), not the exchange. It's VoIP up to the HUB3 which is then converted to analogue.

    The backend system is all standardised VoIP.