Port number over to sky

[cstopforth10]

i moved to sky today but virgin haven’t ported my land line over 

my contract should now be cancelled with virgin 

I am out of contract 

I haven’t had any contact from virgin to confirm 

[Lee_R]

HI @cstopforth10 thanks for posting and welcome back to our community.  Sorry to hear your number port to your new provider has not taken place.  Has your new provider explained why?  When did they request it from us?

Regards

Lee_R

[cstopforth10]

The 18 th September I signed up to sky 

I got an email from virgin that night saying sky had told them about the transfer on the 27th today and I would keep my number , but my account with virgin still shows open on the app and I haven’t been given my virgin number 

[Ilyas_Y]

Thanks for the reply @cstopforth10 👋🏼

Are you able to ring your mobile and see what number comes up?
Let us know and we can take it form there.

Kind regards,
Ilyas.

[cstopforth10]

Hi this number came [removed]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[cstopforth10]

It should be [removed]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Ilyas_Y]

Thank you @cstopforth10 

We don't advise to publicise personal information due to security.
The number that shows up, is this the correct one or are you still waiting on the number port to go through?

Kind regards,
Ilyas.

[cstopforth10]

I have spoken with an advisor who is contacting open reach to port the number next week the delay is apparently due to a new system , thanks 

[cstopforth10]

Hi , over a week now , number still not ported over to sky . Rang sky and virgin , no  one knows the why …. So seems like that’s it 

[Carley_S]

Hi @cstopforth10 

Sorry to hear that your landline has not been ported over yet. 

I know you mentioned that you've moved to Sky, does that mean that your installation has been completed with them and you're now using their services?

If so, do you know when you provided your 30 day disconnection notice to us and when your disconnection date is? 

If you're disconnection with us is still pending, then it could be that there is a wait for this to be completed before the port can take place. We'd have to wait for Sky themselves to request the number port as it's not something that we can just do without first receiving the request.