Port my BT phone number to Virgin

[Alexdiane]

I would like to move my existing BT landline phone number to Virgin Media with whom I also have a phone line now

there seems to be no point in keeping BT as Virgin provides the same service... and probably better !

I have received the adapter from Virgin and have tested the line, it is working fine with my phone

I have tried and tried to get through by phone to the right person at Virgin customer services but without success and the last person I spoke to did not have a clue and told me to ring BT .

Can someone suggest how I can make this happen easily as all my "slightly older" friends have my landline number so I would like not to lose it, but would prefer to have all my services in one place ! BT of course would not be helpful in this matter

Thanks so much for any advice

Alex

[Paul_DN]

Hi Alex,

Thank you for reaching out to us in our community and welcome, we will be more than happy to help bring your BT number over to us, as you have advised you already have a phoneline with us which is working, are you looking to replace the number currently with us with the BT number?

What I have done is sent you an invite into a private chat so I can look into this for you, please click on the white envelope to accept.

Regards

Paul.

[Alexdiane]

Yes I would like keep my bt number if that's possible,  have not cancelled my bt line yet 

thank you 

[Alexdiane]

I have replied to your private chat (I think!)  can you let me know what I need to do next ?

thanks and best

[Matthew_ML]

I have replied to your DM now 🙂 

[Matthew_ML]

Glad we've managed to get the ball rolling on this for you 🙂 

[Alexdiane]

Well we thought it was all sorted and Michael had worked his magic but this morning I received a message from Virgin Media saying we are unable to port the BT number  as it is disconnected from your current provider, we can only port active numbers  ?  I;m confused as the BT line is working perfectly,  I have not notified them or cancelled them..  Any advice as to what we do next  thanks and best wishes   Alex

[Alexdiane]

sorry I meant Matthew had worked his magic  !  clumsy fingers and autospell

[Matthew_ML]

Thank you for your kind words, I have replied to your latest DM. 

[Matthew_ML]

I am happy to hear the number has been fully ported over to us, I hope you have a lovely weekend.