Phone not ringing

[Rabbit51]

Hi, 

I had my virgin services installed yesterday and I've found that my phone isn't working completely. 

I can make calls fine, but I'm not receiving all calls. My son can ring my landline from his landline, but it doesn't ring when he tries from his O2 mobile. 

Could someone from Virgin look into this please? 

Thanks

[Beth_G]

Hi Rabbit51,

Thank you for your post, welcome to Virgin Media and the Community Forums 😊

I'm sorry to hear that you're having some issues with your landline phone, it sounds like a potential routing issue

Can we just check whether you did import your landline number over from another provider when joining us? If so, is this the number that you're calling where the calls to the landline have been successful? 

[Rabbit51]

Hi, 

Yes I did port my old number over to you, and yes, this is the number that can be rang from a landline.

Thanks

[Beth_G]

Hi Rabbit51

Thanks for letting us know. 

I'll drop you a PM now so I can take some more details and look into this more closely for you.